Review My Rent – Terms and Conditions
- Introduction
These Terms and Conditions govern your use of the Review My Rent website and services. By accessing or using our services, you agree to be bound by these Terms.
Review My Rent provides rent assessment services based on available market data and, where applicable, support in preparing information for tribunal applications.
- About Us
Review My Rent is a service providing data-led rental assessments for tenants across the United Kingdom.
We are not a law firm and do not provide legal advice. Any information provided is for guidance only.
- Eligibility
You must be:
- At least 18 years old
- A tenant or authorised to act on behalf of a tenant
- Providing accurate and truthful information
We reserve the right to refuse service where information is incomplete or misleading.
- Our Service
Our service includes:
- Reviewing your rent against available market data
- Providing a written assessment
- Outlining potential next steps
- Optional support with tribunal-related processes
We do not guarantee any outcome, including rent reductions or tribunal decisions.
- Fees and Payment
- The standard fee for a rent assessment is £99
- If your rent is assessed as fair, a partial refund of £49.50 will be issued
- All payments must be made in advance
Refunds will not be issued where:
- You provide incorrect or incomplete information
- You withdraw after work has commenced
- No Guarantee of Outcome
Our assessments are based on available data and professional judgement.
We do not guarantee:
- That your rent will be reduced
- That a landlord will agree to any changes
- That a tribunal application will be successful
- Tribunal Support
Where applicable, we may assist in preparing information for tribunal submission.
However:
- We do not act as legal representatives
- You remain responsible for any application submitted
- Final decisions rest solely with the tribunal
- Your Responsibilities
You agree to:
- Provide accurate and complete information
- Respond promptly to requests for additional details
- Use the service in good faith
We are not responsible for outcomes where incorrect information is provided.
- Limitation of Liability
To the fullest extent permitted by UK law:
- We are not liable for any indirect, incidental, or consequential loss
- Our total liability shall not exceed the fee paid for the service
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under UK law
- Data Protection
We handle your data in accordance with UK data protection laws, including the UK GDPR.
Your information will only be used:
- To deliver our services
- To communicate with you regarding your assessment
We do not sell your personal data to third parties.
- Data Sharing and Third-Party Processing
We may share your information with carefully selected third-party service providers for the purposes of delivering our services, including data processing, analysis, and administrative support.
In certain circumstances, and where relevant to your enquiry, information you provide (which may include property details and landlord contact information) may be used by us or shared with a third party to contact your landlord in relation to services that may be of potential benefit to them, including property or tenancy-related services.
We will only process and share such information where we have a lawful basis to do so in accordance with applicable data protection laws.
Where required, we will obtain your consent before using your information for these purposes.
All third parties are required to process your data in accordance with applicable UK data protection legislation and only for the purposes for which it has been shared.
For further details on how your data is used, please refer to our Privacy Policy.
- Intellectual Property
All content, reports, and materials provided by Review My Rent remain our intellectual property.
You may use your report for personal use only and not for commercial purposes.
- Cancellation and Cooling-Off Period
Under the Consumer Contracts Regulations:
- You may cancel within 14 days of purchase
However, by purchasing our service, you agree that:
- Work may begin immediately
- Your right to cancel may be reduced or lost once the service has started
- Misuse of Service
We reserve the right to suspend or terminate access where:
- The service is misused
- Fraudulent or misleading information is provided
- There is abusive or unreasonable behaviour
- Changes to Terms
We may update these Terms from time to time. The latest version will always be available on our website.
- Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
